CONTACT US
Email us at info@thcvapepen.co or Message us via live chat
FREQUENTLY ASKED QUESTIONS
Currently, our accepted payment method is interac email e-transfer. To use this service, an active online banking account is required. Payment instructions will be emailed after the checkout process. After placing your order, an invoice with details—including the email address, security question, and necessary answer—for completing the payment will be provided. Accurate documentation of these specifics is essential. If any information is missing, please don't hesitate to contact us via online chat, supplying your Order #, and we'll be pleased to assist you through the process.
After we receive your order and payment, the order will be packed the SAME DAY, Cut off is 11am PST or 2pm EST. If it is placed after it will be packed and sent the following business day, and dropped at Canada Post the same business day (business days refer to Monday-Friday). Shipping from Canada Post is express (1-4 business days). Please note that if you order on a Friday, your order will not go out until the following Monday, or Tuesday if it is a long weekend. You may receive your order 2-7 days after it is placed, depending on the day of week you order. Orders placed earlier in the week have a quicker turn around.
After we receive your order and payment, the order will be packed the following day, and dropped at Canada Post the same business day (business days refer to Monday-Friday). Shipping from Canada Post is express (1-4 business days). Please note that if you order on a Friday, your order will not go out until the following Monday, or Tuesday if it is a long weekend. You may receive your order 2-7 days after it is placed, depending on the day of week you order. Orders placed earlier in the week have a quicker turn around.
- Click the person icon in top right of site – click “Create an account”
- Fill out the form.
- Click Register.
- At this point you may place orders. Please note that you must be 18+ to place an order
Ordering is quick and easy.
- Visit the “Shop” page and review our products by clicking the product title.
- Point to a product and choose “ADD TO CART” and choose quantity.
- Click the “CART” or “VIEW CART” when you are done and review your order.
- Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
- Click “CHECKOUT” when ready.
- Review your billing details, shipping details and order details.
- Before placing your order. You need to read and accept our terms & conditions.
- Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to set up an ACCOUNT before you can order products.
- Check your email for a confirmation letter and next steps to issue an E-Transfer.
- Send your E-Transfer and make sure it was processed. We will then process and ship your order.
Your order will be handled with care and sealed properly to protect your purchase and privacy. Shipping via Canada Post ensures your order will be sent discreetly and securely.
- Go to your online banking and visit the E-Transfer section.
- Add our email and exact total price with taxes as seen on your invoice (and email with this info and our email address will be sent to you following your order).
- Submit the transfer.
- We will provide you with the answer for the security question you must fill in when sending your payment, for security. Please read the instructions at the bottom of the page after you check out.
- We offer guidelines on how to send an E-Transfer with your invoice. You will receive your shipment after the E-Transfer has been processed.